Refunds & Returns Policy

We want you to feel confident shopping with Forge Work Supply. That’s why we’ve made our return process straightforward and customer-friendly. Here's everything you need to know:

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1. Return Window
You have 30 days from the date of delivery to request a return. Returns requested after 30 days will not be accepted.

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2. Return Shipping Costs

• If your item is damaged, defective, or incorrect, we’ll cover the cost of return shipping.

• If you’re returning it due to personal preference (e.g., changed your mind), you’ll be responsible for the return shipping fee.

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3. Items That Arrive Damaged or Defective
If your product is faulty or arrives damaged, notify us within 30 days.

• We’ll provide a prepaid return label.

• Once we receive and inspect the item, you’ll receive a replacement or full refund, including your original shipping charges.

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4. Changed Your Mind? No Problem.
If you no longer want your item and it’s unused and in original packaging, you can send it back within 30 days.

• You’ll be responsible for return shipping.

• Once we receive the item and confirm it’s in resaleable condition, we’ll issue a refund for the item cost (minus any original shipping fees, if applicable).

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5. Refund Processing
After your return is received and inspected, you’ll receive a confirmation email.

• Refunds will be issued to your original payment method within 7 business days.

• Please note that your bank may take additional time to reflect the refund. If more than 10 business days pass and you still don’t see it, contact us at support@forgeworksupply.com.

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6. Restocking Fees
Some returns may be subject to a restocking fee, depending on the item and reason for return. If applicable, we’ll notify you during the return process.

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Questions?
We’re here to help. For return requests, refund questions, or anything else, reach out to our customer support team at support@forgeworksupply.com.