Refund policy

Effective Date: 01/26/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Forge Work Supply website located at ("Website"). 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

3. Return Eligibility

Customers in United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required. 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Provide your order number and a detailed reason for the return.

        2. Return Authorization:

    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

       2. Include Documentation:

    • Include the return authorization form and any necessary supporting documents or images.

       3. Attach Shipping Label:

    • Download and print the return shipping label provided in our email.

    • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

    • Ship the package within 7 days of receiving the return authorization.

    •  Use a trackable shipping method to ensure your package arrives safely.

  • Return Window:

    • Ship the item within 7 days after receiving the return authorization. 

5. Return Shipping Costs

  • For standard parcel-sized returns that qualify under this policy, return shipping may be covered by FORGE WORK SUPPLY as specified below.
  • Freight-shipped items are subject to the special return shipping terms in Section 5.1.

5.1 Freight Shipped Items

Due to the size, weight, and specialized transportation requirements of freight-shipped products, the following additional terms apply:

  • Customer Responsibility for Return Freight: For customer-requested returns, including returns due to change of mind or other reasons not caused by an error on the part of FORGE WORK SUPPLY, the customer is responsible for all return freight and transportation costs.
  • Return Arrangements: Freight returns must be authorized by FORGE WORK SUPPLY before the product is shipped back. We will provide return instructions and the appropriate return destination.
  • Restocking Fee: A 20% restocking fee will apply to customer-requested returns of freight-shipped items. The restocking fee will be deducted from the refund.
  • Original Shipping: Original shipping or freight charges paid on the order are non-refundable.
  • Condition of Returned Freight Items: Freight-shipped products must be returned unused, undamaged, complete, and in their original packaging unless otherwise authorized by FORGE WORK SUPPLY. Products that have been used, installed, assembled, modified, or returned with missing components or packaging may be subject to additional deductions or may not qualify for a return.
  • Refund: Any applicable return freight charges, restocking fees, or other authorized deductions will be deducted from the amount refunded to the customer.
  • Manufacturer Requirements: Certain freight-shipped products are subject to manufacturer-specific return requirements. Where applicable, those requirements will also apply to the return.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 30 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification:

    • Customers must contact us within 48 hours of receiving the item if they believe the product is defective or has been physically damaged.

  • Documentation:

    • Customers may be required to provide photographs, videos, or other documentation showing the issue.

  • Defective Products:

    • If a product is determined to have a manufacturing defect or functional defect, we will work with the customer and, where applicable, the manufacturer to determine the appropriate resolution. Depending on the circumstances, this may include repair, replacement, or refund.

  • Physical Damage:

    • Physical damage that materially affects the product's operation, safety, or intended use will be evaluated on a case-by-case basis.

  • Cosmetic Conditions:

    • Minor scratches, scuffs, paint imperfections, abrasions, or other cosmetic blemishes that do not affect the product's operation, safety, or intended use are not considered product defects and do not automatically qualify the customer for a return or full refund.

  • Manufacturer Policies:

    • Products are also subject to the applicable manufacturer's warranty, inspection, and damage-resolution procedures. Where applicable, FORGE WORK SUPPLY will work with the manufacturer to determine the appropriate resolution.

6.3 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product. 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

  • Perishable Goods:

    • Such as food, flowers, newspapers, or magazines.

  • Intimate or Sanitary Goods:

    • Including underwear, swimwear, and personal care items, unless unopened and unused.

    • Gift Cards and Downloadable Software Products. 

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns:

    • Items returned more than 30 days after delivery. 

9. Exchanges

  • Eligibility:

    • Exchanges may be offered for products that are determined to be defective, materially damaged, or incorrectly shipped, subject to the applicable manufacturer-specific guidelines and approval requirements.

    • Cosmetic conditions such as minor scratches, scuffs, paint imperfections, or other cosmetic blemishes that do not affect the product's operation, safety, or intended use do not automatically qualify for an exchange.

  • Process:

    • To request an exchange, contact us at support@forgeworksupply.com. Customers may be required to provide photographs, videos, or other documentation of the issue.

    • FORGE WORK SUPPLY will work with the customer and, where applicable, the manufacturer to determine the appropriate resolution.

  • Shipping Costs:

    • For approved exchanges resulting from a defective product, incorrect product, or qualifying issue attributable to FORGE WORK SUPPLY or the manufacturer, applicable replacement shipping costs will be covered by FORGE WORK SUPPLY or the manufacturer, as appropriate.

    • Customer-requested exchanges or exchanges that do not qualify under the manufacturer's guidelines may be subject to shipping, return freight, restocking, or other applicable charges.

    • Freight-shipped products are subject to the freight return provisions outlined in Section 5.1.

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned item, we will process the refund within 14 days.

  • Refund Period:

    • It may take up to 14 days for the refund to appear in your account after approval. 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law. 

14. Questions and Support

For more information, please:

  • Visit our FAQ Page

  • Contact our Customer Service team:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

FORGE WORK SUPPLY

Phone: +1 (866) 671-5917

Email: support@forgeworksupply.com

Business Hours: Monday to Friday, 9 AM to 5 PM MST

Address: 13289 W Cottonwood St Surprise, AZ 85374 United States